Shipping Policy

Shipping is free

Please understand that we're shipping something massive. It's not a quick process. Your order could take up to 3 weeks to build and another week to arrive.

Domestic shipping within the continental United States only. Shipments destined for outside the continental United States (Hawaii, Alaska, Puerto Rico, Canada, etc.) can be shipped to a freight broker arranged by the purchaser within the continental United States. Concrete items are shipped via LTL Freight to physical addresses only (PO BOX not valid). 

Contact name and valid phone number required for scheduling appointment of delivery. The freight company will call to arrange a delivery day and timeframe. If the recipient cannot be reached, the shipment is held until the appointment is confirmed.

Liftgate included in all freight shipments. 

Accessories purchased separately are shipped via Ground Shipping, free of charge. 

Samples shipped via USPS Priority Mail (PO Box addresses accepted).

All shipments must be inspected upon receipt. Any shipment packaging, items, or crate damage must be reported to the driver at delivery time. 

Shipping times vary based on the location of delivery. Typical LTL Freight ranges from 2-7 business days. Potential service interruptions may occur due to factors out of our control. Delivery times are not guaranteed.

Tracking information will be provided upon completion of the order. Please follow the tracking number for details.